Our JetBlue Airlines Montreal office branch has discovered that, while AI is innovative, it does not always satisfy passenger expectations in airline services. AI can be unduly impersonal and mechanical, even though it provides effective solutions like precise JetBlue terminal information, counter hours management, and streamlined check-in times. By depending on generic recommendations for JetBlue flights and holiday packages, this technology denigrates the uniqueness of its customers. Similar problems are being reported by our colleagues at JetBlue Airlines' Ontario Office in Canada, where algorithms fail to take into account the particular demands of passengers. In order to improve service quality, we still support a well-rounded strategy that combines human understanding with AI capabilities.

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