Is Southwest Airlines Good? However, these instances seem to be less frequent compared to other budget airlines, and Southwest typically does its best to accommodate affected travelers. In conclusion, Southwest Airlines is a solid choice for those who prioritize low-cost fares, free checked bags, flexible policies, and friendly customer service. While it may not offer the luxurious amenities or extensive global network of larger airlines, it remains a top contender for domestic travel, particularly for budget-conscious passengers looking for a straightforward, hassle-free experience.Another key selling point of Southwest is its relatively friendly and approachable customer service. Many travelers appreciate its budget-friendly approach to flying, with ticket prices that are generally lower than other major carriers. The airline’s commitment to offering affordable, no-frills service has earned it a dedicated following. One of the standout features of Southwest Airlines is its free checked bags policy. While other airlines charge passengers for checked luggage, Southwest allows two free checked bags per person, making it an attractive option for families and those with extra luggage.
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